Naomi is currently in private beta. Our team responds to all support requests within one business day. The fastest way to reach us is naomi [at] getnaomi.com.
Contact us
Email: naomi [at] getnaomi.com
For the fastest response, include your account email and a description of what you are experiencing. Screenshots are helpful for visual issues.
Common topics
Connecting your Zoom account
To connect Zoom, go to Settings, open the Overview tab, and select “Connect” on the Zoom card under “Connect Your Calls.” You will be redirected to Zoom to authorize Naomi. Zoom Pro or higher is required for automatic transcript retrieval. If you are on a Zoom Basic (free) plan, you can still use Naomi by pasting transcripts manually.
For step-by-step instructions, see our Zoom integration guide.
Submitting a transcript
Open the Analyze Call modal from the Dashboard or Calls page. You can paste a transcript directly or connect Zoom for automatic retrieval. Supported transcript formats include plain text and VTT.
Understanding your assessment
After submitting a transcript, Naomi generates a communication assessment across 15 dimensions grouped into four clusters: Presence and Delivery, Interpersonal Effectiveness, Clarity and Structure, and Outcome Orientation. Each dimension receives a score from 0 to 100 with specific coaching insights.
Managing your account
Account settings including display name, department, industry, and notification preferences are available in Settings. To delete your account and all associated data, go to Settings, then Configuration, then Your data, and select “Delete account.” You can also email naomi [at] getnaomi.com.
Disconnecting integrations
To disconnect Zoom, go to Settings, open the Overview tab, and select “Disconnect” on the Zoom card. Naomi revokes its authorization with Zoom and deletes the stored OAuth tokens. Your existing call data is preserved.
Reporting a bug
Email naomi [at] getnaomi.com with a description of the issue, the browser you are using, and any error messages or screenshots. We investigate all reports.