Naomi integrates with Zoom to automatically retrieve your cloud recording transcripts and generate communication assessments. No manual pasting required.
Requirements
- A Naomi account.
- A Zoom Pro, Business, or Enterprise account (Zoom Basic does not support API transcript access).
- Cloud recording with audio transcript turned on in your Zoom recording settings, or Zoom AI Companion meeting summaries turned on.
How to connect
- Sign in to Naomi at app.getnaomi.com
- Navigate to Settings using the sidebar
- Open the Overview tab and find “Connect Your Calls”
- On the Zoom card, select “Connect”
- You will be redirected to Zoom to authorize Naomi
- Review the permissions Naomi is requesting and select “Allow”
- You will be redirected back to Naomi. The Zoom card will show your connected account
Naomi requests the following permissions from your Zoom account:
- Read your user profile (display name, email, account type).
- Read your user settings (to check that cloud recording and transcription are turned on).
- List your cloud recordings (to find meetings that have a transcript).
- Read cloud recording details (Zoom requires this to notify Naomi when a transcript is ready). Naomi never downloads audio or video.
- Read your meeting transcripts, from cloud recordings and AI Companion (to analyze each call).
- Read your AI Companion meeting summaries (to add topic and action-item context to each analysis).
- Read the participant list of your past meetings (each participant’s name and whether they belong to your Zoom account, to tag speakers as you, a teammate, or an external participant). Naomi never reads participant email addresses.
What happens after you connect
When you finish a Zoom meeting with cloud recording enabled, Zoom processes the recording and generates a transcript. When the transcript is ready, Zoom sends a notification to Naomi. Naomi then retrieves the transcript, creates a call record, and runs a full communication assessment automatically.
You can view your assessed calls on the Calls page or the Dashboard.
If your Zoom settings do not have cloud recording or audio transcription enabled, Naomi will display a warning on the Zoom card in Settings with instructions on how to enable them.
Historical import
After you connect, select “Sync recent meetings” on the Zoom card to choose recent Zoom meetings to import. This builds your communication profile from existing calls without waiting for new meetings.
Troubleshooting
“Cloud recording not enabled” warning
Go to your Zoom Settings at zoom.us, navigate to Recording, and enable “Cloud recording.” You may also need to enable “Audio transcript” under the same section.
“Zoom Basic account” warning
Zoom Basic (free) accounts do not support API transcript access. Upgrade to Zoom Pro or higher to use automatic transcript retrieval. See Zoom pricing for current plans. You can still use Naomi with a Basic account by pasting transcripts manually through the Analyze Call modal.
Assessment not appearing after a meeting
Zoom can take several minutes to process a recording and generate the transcript. Naomi processes the transcript after Zoom’s notification arrives. If an assessment has not appeared after 15 minutes, check your Zoom recordings page to confirm the recording and transcript were generated.
Connection error
If the Zoom card shows an error state, try disconnecting and reconnecting. Your existing call data is preserved when you disconnect.
How to disconnect
- Sign in to Naomi at app.getnaomi.com
- Navigate to Settings using the sidebar
- Open the Overview tab and find “Connect Your Calls”
- On the Zoom card, select “Disconnect”
- Select “Confirm disconnect”
When you disconnect:
- Naomi revokes its authorization with Zoom and deletes your stored Zoom OAuth tokens.
- Naomi stops receiving notifications about new recordings.
- Your existing call assessments from Zoom remain in your Naomi account.
- You can reconnect at any time by following the connection steps above.
To remove Naomi from Zoom entirely, visit the Zoom App Marketplace at marketplace.zoom.us, go to “Manage” then “Installed Apps,” find Naomi, and select “Uninstall.”
When you uninstall, Naomi deletes your stored Zoom OAuth tokens and marks the connection inactive. Your calls, coaching, and transcripts stay in your Naomi account until you delete them. You can delete a single call from its call page, or delete all transcripts, all calls, or your account in Settings under Configuration, then Your data.
Data handling
Naomi processes your Zoom transcripts to generate communication assessments. Anthropic’s Claude models analyze each transcript, and OpenAI turns passages of it into search embeddings. Naomi reaches both through OpenRouter, its AI gateway. The results are stored in your Naomi account. Naomi never downloads your Zoom recordings (audio or video files), only the text transcript. For full details, see our Privacy Policy.
Contact
For help with the Zoom integration, email naomi [at] getnaomi.com.